Frequently Asked Questions

If you cannot find the answer to your questions here, please reach out to us.

Why should I use reconcileOTA?

OTAs/Extranets charge hotels booking fees on each reservation. Over the course of each month, cancellations, no-shows, and updated reservations through your PMS don’t always get communicated properly back to the OTA. The OTA isn’t obligated to tell you about these discrepancies, and are happy to overcharge you, giving you a short window to dispute charges. Properties lose thousands of dollars per year to OTAs, and most hotels have limited resources to check that they aren’t paying out more than they need to.

Reconciling the reports is tedious and time-consuming work, and most hotels don’t take the time to do it correctly or at all. Our system reduces the time spent so you can maximize your return on your bookings. With reconcileOTA, you can save your hotel thousands each year in catching mistakes alone.

How does reconcileOTA work?

reconcileOTA provides a full service solution where we handle the whole process A-Z, so you never have to worry about overpaying again. Our team of analysts will work daily to make sure all commissions are accurate and dispute with the OTA on a daily basis.

reconcileOTA uses our proprietary code to compare the line items in one report to another to find all discrepancies.

Does reconcileOTA dispute the OTA charges for me?

Yes, reconcileOTA provides a full service solution where we handle the whole process A-Z, so you never have to worry about overpaying again. Our team of analysts will work daily to make sure all commissions are accurate and dispute with the OTA on a daily basis.

We currently offer two services:

  • Hotel Collect Reconciliation
  • Virtual Card Recovery

Which PMS systems can I use reconcileOTA with?

Currently, we are set up with Choice and Wyndham PMS systems, Skytouch, Opera Cloud, Visual Matrix, Cloudbeds, Jonas Chorum, Mews, Springer Miller, Sabre, all cloud based systems, and more.

Which OTAs/Extranets can I use reconcileOTA with?

All the major OTAs/Extranets are able to be screened by our system.

How much money could I save?

Depending on your reservation volume, you could be saving many thousands with reconcileOTA. Even if you are currently reconciling these reports manually, you could be losing thousands of dollars in overlooked discrepancies, missed filing deadlines, and mistakes.

Additionally, all operations are pay-for-performance: we only collect a fee on executed reconciliations. For full pricing details, contact us.